FAQ

Q. Are we ISO certified?

A. Yes, we are ISO-14001 & 9001 certified, please CLICK HERE for more info.

Q. Do we sell used equipment within Europe?

A. Absolutely Not, all of our equipment are for export outside of Europe, please CLICK HERE for more info

Q. What do we sell?

A. We export used copiers, faxes, printers and surplus supplies WorldWide.

Q. How to receive your stock list?

A. You can view our complete LIVE stock list of both used equipment & surplus supplies

     at the stock list page, you can even download the list on an excel sheet for your convenience.

Q. Where can we find Prices?

A. Once you find what you are looking for available in our stock list, you can send your requirement

     and we will send you our best prices.

Q. How long we should expect a reply?

A. If not within few minutes, it could be within 24 hours.

Q. Do we open on the weekend?

A. No, but we will reply to your requirements.

Q. How can we contact you?

A. Email, Phone, Fax and Live chat available at our website.

Q. Can we Visit you to inspect the Machines?

A. Absolutely, make sure to spend sometime to explore Belgium, for directions check our "Contact Us" page.

Q. What is our Payment terms?

A. T/T in advance by wire transfer, 50% prepayment and 50% before releasing shipping documents.

Q. What is surplus supplies?

A. Distributors, dealers, exporters, wholesalers or copy shops usually end up with supplies they can not sell in their

    home country, they may end up with overstock or if they close down their business, we buy it and resell it.

Q. What to expect when buying surplus supplies from us?

A. Our supplies are 100% guaranteed, all new, however packaging maybe perfect, good or damaged.

Q. Where do we get our used equipment?

A. Directly from manufacturers & dealers, these equipment are off lease and have been under service contracts

    until they were removed.

Q. What is your shipping terms?

A. Prices we quote you are Ex-works our warehouse in Belgium, we can provide you with a shipping quote.

Q. How do you load machines?

A. We load containers 20 & 40 foot with double floors, all machines are shrink wrapped, fragile attached accessories are

    removed and placed inside the machines for transport safety.

Q. How long does it take to process the order.

A. We do our best to process it within 3 days, your order will be processed in the order it was received.

Q. Do we have 100 copiers or 5000 copiers?

A. Our warehouse is 3005 sqm, everything you see in our stock is available in OUR warehouse, we get

    machines & supplies everyday, once it is received and checked by our warehouse staff it would be available on our

    stock list.

Q. Do you sell original or compatible supplies?

A. We sell, original, compatible, remanufactured supplies, all of our supplies are original UNLESS it says compatible, katun   

     or reman "remanufactured" in the description.

Q. Do you sell retail or to end users?

A. No, we only sell to wholesalers, resellers, dealers, brokers & exporters across the globe.

Q. Do you charge for loading?

A. Loading is free of charge, we only charge for the cost of building a second floor in the container.